Who owns the Knowledge Base

Who owns the Knowledge Base at your company? Success? Product? Others?


Success (our Customer Education team within Success specifically) working with Product. Past companies I’ve also had it owned by Support working closely with Product and Success.


We are also wrapping our head around this at the moment. For us it’s currently Success for “Customer Education” but Product for internal “Product Enablement”.
Any experiences on how to align and streamline this?


We (Product) start writing new docs for our internal knowledge base, and then as we approach release, we make a client-facing version for the client knowledge base. This works pretty well, because much of our client knowledge base is a subset / simplified version of our internal knowledge base.


Owned by support, supported by product always.

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Owned by the business and maintained by the support team

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