Looking for a good one-sentence answer to a philosophical question here - What makes a good product?
A good product is one you would miss if you could never use it again.
I think “The one that brings the most value”.
Customers are satisfied with the value to continue paying the bill.
@Juan, I paid my comcast bill because I needed internet… I was never satisfied nor felt it was a good product.
@MichaelYoffe, I really like your response. In my mind I’m selling the problem (desire/need) solved, not the product. If you do this then the customer would most definitely miss the product.
@Michael, different problem, the pain of not having internet outweighs your dissatisfaction with the value, also likely inability to choose other providers (joys of internet monopolies)
I specifically chose “satisfied” because its a more lasting emotion than happiness
You don’t see O365 / M365 consumers screaming that they’re super happy they have to write in Word, but they’re certainly satisfied with the value they get from a M365 bundle over choosing other solutions like G Suite, and continue to pay that subscription.
I like your description @MichaelYoffe, but I feel like that’s a one liner for what makes a great product
What you are speaking to is what makes a viable business: meet a need and be slightly better than “don’t suck”. Many a business thrive on that (and use things like familiarity or habit to maintain more customers than the product itself would present). To use O365, I switched forever ago to LibreOffice and never looked back, but that is what met MY needs and I wasn’t adverse to switching nor very use to MSOffice.
I think a business that cannot turn a profit as a BAD business, but there are Billion dollar companies beloved by investors and consumers that are propped up by “possibility” rather than sustainability.
Anyway, we’re getting away from the original prompt and clearly I needed to vent.