Maintaining operational quality amidst pandemic

Amidst the rising adoption and demand for Microsoft Teams in the pandemic, how did you and your team ensure tha operational quality was met consistently? Any specific tools or planning exercises used?

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There are many teams of PMs, engineers, and designers who work on MSFT Teams. There are different versions of Teams with lots of different service offerings based on customer needs. We’re constantly working on improving performance. It’s important to note that Teams is a platform with many capabilities beyond meetings, chat, and apps.