I definitely agree that point 1 and 2 are amazing. But one is the thing that makes me wonder. It is so hard to define what good communication is. It is definitely important. But I am not sure if this person was great at it, based on your definition. IMHO. I think the key is that things get done and the client receives a product that is solving its actual problem and not because of a chat about its kids/holidays… I see lots of people like this and it makes me feel cringe.
@HeatherKurtz, You have to read between the lines here. It’s not about smooching or people pleasing, it’s about getting buy in from senior leadership and recognizing that underneath our roles are human beings with personal lives that important to us. Building the bridge of connection doesn’t simply come from being matter-of-factly work conversations. It’s relational awareness.
I think the key is that things get done and the client receives a product that is solving its actual problem and not because of a chat about its kids/holidays… I see lots of people like this and it makes me feel cringe.